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  • Atlas Development Group Customer Service Experience [Spoilers] Top Notch

     Steven updated 10 months, 2 weeks ago 2 Members · 2 Posts
  • Steven

    December 17, 2019 at 3:03 pm

    For those of you who don’t know, Atlas Development Group makes some of the highest quality brass available on the market today, with a price point to match. They make brass for specialized cartridges such as 28 Nosler, 338 Edge and 22 Creedmoor. The long range guys are familiar these particular cartridges. They also have a suite of other firearms related products as well. I have been looking for some of their 6.5 PRC brass which is pretty popular right now so they were sold out on their store. I called and spoke with an engineer who said I might have some luck finding some with their distributors. I pulled up the list and started dialing. I found some (name omitted for doxing purposes) and placed an order for 4 boxes. For reference, that’s 200 pieces of brass that cost almost 350. The brass arrived in a timely manner and all was well with the exception of one of the boxes. It had been opened (haphazardly) and taped closed, in addition to having a broken latch. When I called and spoke with the company they said they knew about the open and retape job but not the broken latch, and that it must have been broken in shipping so I should call UPS or try contacting Atlas. So that’s what I did. I emailed CS at Atlas and sent pictures of the box. I received a reply very quickly, from the CFO no doubt, saying they are sending out a replacement box. I received their package today and was blown away by their generosity. I received a replacement box, hat, t-shirt and decals. I was happy enough to be getting a replacement box and I told the gentleman that emailed me they have definitely earned a repeat customer but this level of CS needs to be shared. They were under no obligation to do any of this. When we as the 2A/reloading community receive good customer service we need to recognize it, because it becoming harder and harder to find in general. So thanks to Atlas for this awesome experience. As an aside, before I received this box from Atlas I had already reached the conclusion that this brass was easily the best brass I have ever seen. I have handled thousands upon thousands of round brass and the web at the bottom of the case of their brass is such that you can actually feel a difference in weight. No case head separation here. I encourage everyone to check them out.



    Atlas CS

    Atlas CS

  • deflax2809

    December 17, 2019 at 3:03 pm

    Thanks for sharing this

  • followupquestion

    December 17, 2019 at 3:03 pm

    Did they say why it was opened and retaped?

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