Cross posting from /-ClayBusters
Reaching out to the community to see if anyone has had to deal with something similar and has advice on the best way to handle it.
I bought a new Citori CX from Sportsmans Outdoor Superstore on their black friday sale. When I brought it home from the FFL and started to take it apart to clean I realized it was damaged. Browning agree based on pictures that it looks like it has been dropped. There’s damage to the wood on the stock and the forend, and one of the installed chokes was slightly dented. The wood damage isn’t crazy (small enough that I didn’t notice it on a cursory check at the FFL), but it’s enough to bother me on a brand new shotgun, but the fact that the choke is bent makes me worry that it could’ve taken a pretty serious impact.
SMOS is currently telling me all they can do is replace the choke tube or give me a refund. They’ve been responsive, but they’re not offering much in the way of options and I’ve now missed any other BF sales. Browning is telling me to talk to SMOS, and otherwise ship it to them on my own dime to make a warranty claim where I may end up liable to pay for repairs. I’ve not run out of road, but overall it has been a pretty bad experience and I want to ask folks with more experience what the best way to go is with something like this.
I’m also wondering if folks think it’s unrealistic to worry about damage from a drop. The mechanics of an O/U are pretty straight forward, is it realistic that the internals could be damaged from a drop? I’ve not fired it yet, as I may have to return it. Is there potential for the barrel to be compromised from a drop hard enough to bend a choke tube?
I appreciate any advice.